Q : Can I visit your factory in China?A : Absolutely! You're welcome to visit our facility in Linyi, Shandong Province. Please schedule in advance.- Q : Do you have quality control during production?A : Yes, we have strict QC procedures in raw materials, production, and packaging stages.
- Q : What kind of certification do your products have?A : Our products comply with REACH, CE, MSDS, SGS, and other certifications as required.
- Q : How do you ensure scent consistency in large orders?A : We use precise formulation and professional mixing equipment to guarantee consistency.
- Q : Do you ship worldwide?A : Yes, we ship to most countries by sea, air, or express courier, depending on your needs.
- Q : Can you help with shipping arrangements?A : Yes, we offer full support with logistics, including FOB, CIF, and door-to-door services.
- Q : Do you provide after-sales support?A : Yes, we have a dedicated team to assist with any after-sales questions or issues.
- Q : How should I store your fragrance products?A : Store in a cool, dry place away from direct sunlight and heat sources.
- Q : Are your candles made of soy wax or paraffin?A : We offer both. Soy wax is more eco-friendly and popular among our customers.
- Q : How can I contact you for orders or inquiries?A : You can contact us via email, WhatsApp, or through the contact form on our website. We usually reply within 24 hours.
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